faq's
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Answers |
Pre-Membership
Questions
-
Is there a
minimum time
contract/commitment?
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How soon
will my
account be
set up and
ready for
use?
Account
orders are
placed in a
queue and
are
processed in
the order in
which they
are
received.
Your site
can be
uploaded to
our servers
immediately
after you
setup and
your domain
name will be
accessible
within 24-72
hours the
domain name
server
change to
our server
DNS.
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Do I have
access to
update my
site 24
hours a day?
Absolutely.
Whether
you're a day
person or a
night owl,
your site is
available
for you to
update.
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Can you set
up domains
other than
.com, .org,
and .net?
Yes you can
host all top
level domain
names with
our service.
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Do you offer
a money back
guarantee?
Yes. If for
any reason
during the
first 30
days as a
Micro
Dynamic
customer,
you are not
completely
satisfied
with any of
our
services, we
will cancel
your account
and refund
your money
domain name
and setup
fees are not
refundable.
Also see our
TOC Policies
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I see some
hosts
offering
"unlimited
bandwidth".
Why don't
you offer
this?
Technically
speaking,
there is no
such thing
as
"unlimited
bandwidth."
Someone has
to pay for
the traffic
somewhere -
and if you
check the
fine print
of some
service
agreements
from
companies
who claim to
offer
unlimited
bandwidth,
you'll
probably
find that
they do
charge for
traffic over
a certain
amount. We
dispense
with the
fine print.
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Do you host
Adult sites,
warez sites
or sites
containing
illegal
material?
No. Please
see our
Acceptable
Use Policy
for policies
regarding
this.
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Is my site
backed up
and how
often?
It is the
clients
responsibility
to do all
back ups of
their site.
If, in the
unfortunate
event,
something
happens to
your files,
it is your
responsibility
to have a
local copy
of your
files.
We are NOT
held liable
in any way
for any
files,
money, time,
effort,
etc... lost
due to this
unfortunate
event.
Furthermore,
if your
files are
lost, we
will attempt
to restore
them as a
gesture of
good faith,
but make no
promises
what so ever
about
whether the
files will
be brought
back
successfully
or not.
Again, back
ups are the
client's
responsibility.
You can use
the backup
feature in
your to
control
panel to
make a
backup of
your website
files.
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How fast are
your
connections?
Our servers
are located
in the
Network
Operations
Center (NOC)
in Houston,
Texas. The
network is
monitored
around the
clock.
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What are
your server
specifications?
Processor
Info
Processor #1
Vendor:
GenuineIntel
Processor #1
Name:
Intel(R)
Pentium(R) 4
CPU 1.70GHz
Processor #1
speed:
1700.006 MHz
Processor #1
cache size:
256 KB
Memory
Information
Memory:
481660k/491456k
available
(1119k
kernel
code,
9408k
reserved,
775k data,
280k init,
0k highmem)
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Technical
Questions
-
I changed my
control
panel
password and
now I can't
get in.
Passwords
are case
sensitive
and are
limited to 8
characters.
If you
entered a
password
longer than
8 characters
please try
entering the
first 8
characters
when logging
into your
control
panel.
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How do I get
my email?
If you're
familiar
with your
email
client's
setup, use
the
following
information
to retrieve
email from
your POP
account:
Incoming
mail (POP3)
server:
mail.yourdomain.com
Outgoing
mail (SMTP)
server:
isp mail
server
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I want to
get started
right away,
but my
domain name
hasn't
transferred/isn't
in the
database
yet. How do
I do it?
The Welcome
email we
send you has
complete
details on
uploading
your site to
the server
immediately
through a
FTP
application.
You will
also be able
to preview
your site
using the IP
admin URL
supplied in
your Welcome
email.
After your
domain is
fully
propagated
through the
system, you
can upload
access your
website
through your
browser and
email
services.
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What is the
path to
perl?
#!/usr/bin/perl
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Where should
I put CGI
scripts for
my domain?
All CGI
scripts
should be
uploaded to
the cgi-bin
folder, for
your domain.
Be sure to
follow the
instructions
for the
script you
are
uploading
regarding
setting
permissions
on the files
and folders
you create,
as they vary
from script
to script
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I uploaded
my files,
but I don't
see my page?
If our
default
"Welcome to
the Future
home of",
index.html,
has not been
replaced by
another
index page,
then anyone
going to
domainname.com
will still
see that
page instead
of some
other home
page. This
is the order
in which the
web server
looks for a
page to put
up as the
"home" page:
>DirectoryIndex:
index.html,
index.shtml
Just delete
the
index.html
file and
anything
after it in
this list
will then
come up
automatically.
Notice that
"home.shtml"
is NOT on
the list and
so will not
show up as
your home
page. You
would need
to rename
it.
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Account and
Billing
Questions
-
Can I
upgrade my
plan or
features
later?
You can
purchase new
or expanded
features, or
upgrade to a
new plan.
There is no
set up fee
for
upgrading.
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How can I
change my
account or
billing
information?
If you need
to update
your account
or billing
information
please
contact us
here:
http://www.microdynamic.org/support.php
with the
detail.
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What happens
if I go over
the
bandwidth
limit for my
account?
If you
exceed the
bandwidth
limit for
your account
the overage
amount will
be
automatically
billed at a
rate of $3
per gigabyte
per month.
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How do I
cancel my
Account?
You can
cancel your
account at
any time by
sending
email to
support@microdynamic.org.
There are no
cancellation
fees, and no
notice is
required.
Any fees
paid to that
point are
non-refundable,
unless
cancellation
is made
within 30
days of
opening the
account.
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What about
billing and
over due
policies?
Accounts
will be
given a
grace period
of 5 days,
if payment
is not
received
within the
grace period
your account
will be
deleted from
our servers.
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